Cancer Council Australia

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Cancer Council 13 11 20

Cancer Council 13 11 20 is a free, confidential telephone information and support service run by Cancer Councils in each state and territory.

Anyone can call Cancer Council 13 11 20 - cancer patients, people living with cancer, their families, carers and friends, teachers, students and healthcare professionals.

Specially trained staff are available to answer your questions about cancer and offer emotional or practical support.

Cancer Council 13 11 20:

  • call 13 11 20
  • local call cost from anywhere in Australia (mobile calls charged at mobile rates)
  • is open between 9am and 5pm, Monday to Friday
    • some states have extended hours
    • some states have health professionals on staff
    • some states have multilingual services

Cancer Council also provides online support through the Cancer Council Online Community, where you can ask questions and participate in groups, forums and blogs.

Additional Info

8:30am to 5:30pm Monday - Friday (SA Time)

Cancer Council Northern Territory works closely with Cancer Council South Australia who provides Territorians with the Cancer Council Information and Support line. When you call Cancer Council 13 11 20 you will speak to caring and experienced people who understand what you need to know and is familiar with resources available in the Northern Territory.

Our expertly trained nurse/health counsellors provide confidential information and support for people with cancer and their families and friends about:

  • How to prevent cancer or detect it early;
  • Different types of cancer;
  • Diagnostic tests and cancer treatments;
  • The services available to people with cancer; and
  • The emotional aspects of cancer

While Cancer Council 13 11 20 does not provide medical advice or recommend a course of action, our trained nurse/health counsellors can provide information to clarify medical terms, procedures and treatments.

Health professionals may also use the service to access up-to-date information or to refer patients to support services.

Call Cancer Council 13 11 20 for the cost of a local call.

Cancer Council 13 11 20 can also be accessed using an interpreter.

Ring 131 450 and ask to be connected to Cancer Council 13 11 20 .

If you would prefer, you can email us

How you can help

You can support Cancer Council by:

  • volunteering your time
  • participating in an event or
  • making a donation to help fund our cancer research, education and support services.

This page was last updated on: Thursday, January 24, 2019

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